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. 2021 Feb 6;24(2):628–637. doi: 10.1111/hex.13209

Patient inclusion criteria

Aged 18 or over

Capacity to give informed consent

Receiving treatment for target long‐term condition at study site

Patient exclusion criteria

Unable to give informed consent

Unable to communicate adequately in English to allow participation in an interview

HCP inclusion criteria

Provided informed consent

Observed in interactions with patient participants

HCP exclusion criteria

Unwilling to provide informed consent for observation of interactions with patient participants