Table 2.
Comparison of self- versus staff-scheduling actions (does not include cancelling actions). Scheduling actions are limited to those who could access self-scheduling (those with portal registration).
| Appointment metric | Self-scheduled (scheduling actions only), n (%) | Staff scheduled (scheduling actions only), n (%) | P valuea |
| Scheduling appointment action count | 1201 (100) | 23,216 (100) | N/Ab |
| Any appointment-scheduling action outside regular business hours (Monday-Friday, 7 AM to 5 PM) | 354 (29.48) | 199 (0.86) | <.001 |
| Appointment-scheduling action on weekdays (Monday-Friday) outside of 7 AM to 5 PM | 227 (18.90) | 180 (0.78) | <.001 |
| Appointment-scheduling action on weekend days (Saturday or Sunday) | 127 (10.57) | 19 (0.08) | <.001 |
| Scheduling action lead time over 12 weeks | 0 (0) | 3015 (12.99) | <.001 |
aNull hypothesis (H0): proportions are equal between self-scheduled and staff scheduled.
bN/A: not applicable.