Table 4.
Comparison of appointment outcomes for finalized appointments (those remaining scheduled on the day of appointment).
| Visit outcome | Self-scheduled | Staff scheduled | P valuea |
| Finalized appointments (scheduled and not cancelled before the visit date), n (%) | 912 (100) | 16,828 (100) | N/Ab |
| Arrived for appointment (percent of patients seen for visit day appointment), n (%) | 884 (96.93) | 16,135 (95.88) | .12 |
| No-show (percent not arriving at the appointment), n (%) | 28 (3.07) | 693 (4.12) | .12 |
| Appointment lead time greater than 12 weeks (84 days), n (%) | 0 (0) | 1876 (11.15) | <.001 |
| Median appointment lead time (days) | 27 | 32 | N/A |
aNull hypothesis (H0): proportions are equal between self-scheduled and staff-scheduled appointments.
bN/A: not applicable.