Table 3.
Responses to patient experience questions.
| n | % | |
|---|---|---|
| How satisfied are you with the support you received during the transition process to telemedicine at HSS? | ||
| Very satisfied | 117 | 71.3 |
| Satisfied | 34 | 20.7 |
| Slightly satisfied | 4 | 2.4 |
| Slightly dissatisfied | 3 | 1.8 |
| Dissatisfied | 1 | 0.6 |
| Very dissatisfied | 3 | 1.8 |
| No response | 2 | 1.2 |
| Did you notice a reduction in expenses using telemedicine vs. outpatient care at HSS? | ||
| Yes | 84 | 51.2 |
| No | 67 | 40.9 |
| No response | 13 | 7.9 |
| Compared with in-person visits, how would you rate your personal engagement and attentiveness to your own health and recovery? | ||
| Better or much better | 33 | 20.1 |
| Same | 107 | 65.2 |
| Worse or much worse | 17 | 10.4 |
| No response | 7 | 4.3 |
| Did you find an increase in convenience and flexibility with virtual follow-up care compared with outpatient treatment? | ||
| Yes | 85 | 51.8 |
| No | 19 | 11.6 |
| Neutral | 53 | 32.3 |
| No response | 7 | 4.3 |
| Did you experience the same degree of attention and interaction with your physician as you would expect in the examination room? | ||
| Yes | 108 | 65.9 |
| No | 21 | 12.8 |
| Neutral | 31 | 18.9 |
| No response | 4 | 2.4 |
| Do you feel that you were able to discuss all or most of your concerns during the consultation? | ||
| Yes | 142 | 86.6 |
| No | 9 | 5.5 |
| Neutral | 10 | 6.1 |
| No response | 3 | 1.8 |
| Overall, compared with standard outpatient treatment, how would you describe your telemedicine experience? | ||
| Best imaginable | 10 | 6.1 |
| Excellent | 78 | 47.6 |
| Good | 40 | 24.4 |
| Ok | 29 | 17.7 |
| Poor | 2 | 1.2 |
| No response | 5 | 3.0 |
| Would you consider continuing telemedicine care in addition to outpatient treatment at HSS? | ||
| Yes | 111 | 67.7 |
| No | 11 | 6.7 |
| Maybe | 40 | 24.4 |
| No response | 2 | 1.2 |