. 2021 Apr 29;16(4):e0250999. doi: 10.1371/journal.pone.0250999

Table 3. Exemplar quotes–individual efforts that demonstrate respect in healthcare.

Domain	Exemplar quotes
Engaging with patients	“When I feel respected is when the provider actually sits down and looks at me and talks to me. They don’t act rushed or at least have some perception and that they’re really there to listen to kind of my chief complaints or concerns or worries.” (Participant 123) “I am pretty obviously a woman of color. I look Asian. I sometimes feel like I don’t have as much of a rapport with clinicians as I might have if I were white.” (Participant 126) “I like when they listen and kind of include me in I guess the decisions that are being made. Not just telling me, ‘You need to do this and this and this.’… My doctor says, ‘Well, you know, how about if we try this? What do you think?’ I guess having the patient participate in the care as well and not the doctor just making all the decisions.” (Participant 122)
Being transparent	“I feel more respected when people are just honest and look you straight in the eye and tell you what the conditions or what their concerns or what you need to do get better. Instead of going around the bush and saying, ‘Well, maybe you could try this,’ or, ‘Maybe if you try that.’ I’d rather just be frank and honest and I find that more respectful than beating around the bush.” (Participant 113) “I know that in school doctors are told to use the proper terms for things, but it’s frustrating when they don’t want to break it down into layman’s terms for you." (Participant 154)

Domain

Exemplar quotes

Engaging with patients

“When I feel respected is when the provider actually sits down and looks at me and talks to me. They don’t act rushed or at least have some perception and that they’re really there to listen to kind of my chief complaints or concerns or worries.” (Participant 123)
“I am pretty obviously a woman of color. I look Asian. I sometimes feel like I don’t have as much of a rapport with clinicians as I might have if I were white.” (Participant 126)
“I like when they listen and kind of include me in I guess the decisions that are being made. Not just telling me, ‘You need to do this and this and this.’… My doctor says, ‘Well, you know, how about if we try this? What do you think?’ I guess having the patient participate in the care as well and not the doctor just making all the decisions.” (Participant 122)

Being transparent

“I feel more respected when people are just honest and look you straight in the eye and tell you what the conditions or what their concerns or what you need to do get better. Instead of going around the bush and saying, ‘Well, maybe you could try this,’ or, ‘Maybe if you try that.’ I’d rather just be frank and honest and I find that more respectful than beating around the bush.” (Participant 113)
“I know that in school doctors are told to use the proper terms for things, but it’s frustrating when they don’t want to break it down into layman’s terms for you." (Participant 154)