Table 4. Exemplar quotes–organizational efforts that demonstrate respect in healthcare.

Domain	Exemplar quotes
Promoting safety and inclusivity	“There’s no reason to misgender someone.… There should be policies that make sure that LGBT communities feel safe and that they’re able to be safe within an institution. Because if you can’t trust your medical providers, who can you trust.” (Participant 114) “A lack of respect would be to not help other people who come from countries where neither Spanish nor English is spoken, because we’ve seen a lot of people who come here, for example, from Guatemala where there are other languages and no, I mean, it’s very difficult to obtain medical attention for them.… And it would be a lack of respect to look down on someone else or give them a dirty look.” (Participant 127) “For them to, since I don’t speak English, bring me a translator. Almost always in [my clinic], it’s almost always in person, never by phone call, and that kind of makes me feel more sure about what I’m understanding and of what I’m trying to say.” (Participant 153)
Protecting patient privacy	“I think compliance with HIPAA is very respectful. My healthcare information should be private and so when they honor that, whether it’s calling my name back to take me back to the office where they keep my chart. And even when you’re picking up prescriptions, just being mindful of my privacy.” (Participant 123) “Yeah, just like patient privacy, like HIPAA, that sort of thing. Not being able to disclose things to family members or friends or whatnot without permission from the patient.” (Participant 116)
Communicating about scheduling	“One example is that my [family member] had this pain and he went to the clinic and they told him that they were going to run some tests on him and, well, they never called him to—they were going to call him to make an appointment in another clinic and they never called to schedule it. He called them and they told him to wait because they had said they would call him, but they never did.” (Participant 127) “Communicating well, keeping me up-to-date if there’s a long wait for whatever reason, just letting me know, not just leaving me sitting in the waiting room forever.” (Participant 131)
Navigating financial barriers to care	“If a hospital’s focused on cost cutting, they’re going to really try to limit the amount of time that providers spend with patients, for example. So that’ll cut into how much time I have to spend with a provider, and that’ll affect how the provider handles our consult.” (Participant 126) “I felt that when I didn’t have insurance, I was basically just, I guess, a burden to them at that point without a doubt. I ended up with $6000 of medical bills because I had to go back into the ER multiple times to get a skin infection taken care of.” (Participant 114)
Ensuring continuity of care	“I didn’t have a consistent person that I saw other than the doctor who did my ultrasounds. But he deliberately made the choice to be like, ‘I’m going to do her ultrasounds. I don’t want anyone else doing them.’ I didn’t know at the time that you can do things like that. I just thought you had to go with whoever they gave you. So it was really nice having a consistent person who saw you.” (Participant 106) “Instead of repeating or telling the doctor, ‘This is what I have,’ having them know exactly what I have and not repeating the information myself. That’s awesome. “(Participant 161)