Table 4.
Telemedicine Satisfaction Questionnaire (TSQ) for children
| Item | N | Mean* |
|---|---|---|
| 1. I can easily talk to my healthcare provider. | 75 | 4.72 |
| 2. I can hear my healthcare provider clearly. | 75 | 4.57 |
| 3. My healthcare provider is able to understand the healthcare condition of my child. | 75 | 4.6 |
| 4. I can see my healthcare provider as if we met in person. | 75 | 4.08 |
| 5. I do not need assistance while using the system. | 75 | 4.63 |
| 6. I feel comfortable communicating with my healthcare provider. | 75 | 4.67 |
| 7. My child feels comfortable communicating with my healthcare provider. | 51 | 4.18 |
| 8. I think the healthcare provided via Telemedicine is consistent. | 75 | 4.32 |
| 9. I obtain better access to healthcare services by use of Telemedicine. | 75 | 3.57 |
| 10. Telemedicine saves me time travelling to a hospital or specialist clinic. | 75 | 4.49 |
| 11. I did receive adequate attention. | 75 | 3.84 |
| 12. Telemedicine provides for the healthcare need of my child. | 75 | 4.74 |
| 13. I find Telemedicine an acceptable way to receive healthcare services. | 75 | 3.93 |
| 14. I will use Telemedicine services again. | 75 | 4.05 |
| 15. Overall, I am satisfied with the quality of service being provided via Telemedicine. | 75 | 4.42 |
*A 5-point scale was used with the following values: 1 = strongly disagree, 2 = somewhat disagree, 3 = undecided, 4 = somewhat agree, 5 = strongly agree