Table 3.

Suggested strategies to improve surgical care in priority areas

Priority area	Strategy
Physician communication	Improve interpersonal skills with communication courses
	Improve team communication with app that provides immediate updates from one team member to all team members
	Provide feedback to physicians about their communication skills
	Department of Surgery to implement strategies to incentivize good communication
Discharge process	Standardized booklet/instructions
	Discharge coordinator
	Discharge class (in hospital)
Expectations at home after discharge	Standardized booklet/instructions with guidelines about what to expect and normal ranges
	Follow-up telephone call from surgeon within 1 week of surgery
	24-h hotline for patients experiencing problems
	Drop-in clinic for patients experiencing problems