Table 3.

Questionnaire for user testing session 1.

Serial number			Script		Allocated time (min)
Verbal and visual instructions given to all participants					13-15
	1	Find out “special instructions” for taking a blood culture.
	2	Assume that you find a piece of false information on a “test page.” Submit feedback regarding this issue using the app. [E.g., a test page of full blood count says that the sample has to be sent in a “yellow tube.”]
	3	Find the contact information to arrange a “frozen section.”
	4	Search and find a test to help diagnose Wilson disease. [Hint: You can probably find this test on the app even if you do not remember the name of the test.]
	5	Go to categories “by discipline,” create a new category, and give that new category a name. Then, add three (3) tests of your choice into the new category that you created.
	6	Go to the category that you created and remove one (1) test from the category.
	7	Find the “order of draw” on the app.
	8	Go and find the types of tubes/containers that you can use to send specimens to check “acetaminophen level” of a patient.
	9	Check how many phone notifications you have received on your app.
Questions to be asked of participants after each task is performed					25
	1	Tell us about your experience of performing this task.
	2	What are the difficulties you faced while performing this task?
	3	I like [the things that I like about this feature/function].
	4	I wish [the things that I wish to see in this feature/function].
	5	Ask more questions in detail depending on the scenario (eg, What are your concerns regarding the current design? How would you suggest improving it? What would you like to see instead of the current design/workflow?).
General thoughts to be asked at the end of the session					5-10
	1	Any further suggestions to improve the functionality of the app?
	2	What do you think about the information provided on the app? Do you see anything missing? Do you find anything that is not useful?
	3	How do you like the look and feel of the app, such as the colors, fonts, and user interface elements like buttons and menus? Any suggestions to improve them?
	4	Are there any other thoughts/suggestions/comments you would like to add that have not been discussed so far?