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. 2021 Apr 18;25:100389. doi: 10.1016/j.invent.2021.100389

Table 2.

Examples of interview questions guided by the updated D&M IS model.

Dimensions of the D&M IS model Examples of interview questions
  • 1.

    System quality

How did you experience the user-friendliness of the ‘Assisted Self-Help’ program? Desired functionality? How did you experience the characteristics of the user interface design?
  • 2.

    Information quality

Was the information content easy to understand? (why/why not) What about the relevance of its content?
  • 3.

    Service quality

How was ‘Assisted Self-Help’ introduced to you? Did you receive instructions and guidance on how to use the program? (before use/when using) How was follow-up and support during use?
  • 4.

    Intention to use and use

Did anything in particular affect your motivation and intention to use the program or its perceived usefulness? How frequent and how much time have you used on your own efforts (more or less)? How does the use of the program correspond with the agreement made with your therapist? Do you have any preferences for how to use the program?
  • 5.

    Satisfaction

What are your opinions about the ‘Assisted Self-Help’ program?
  • 6.

    Individual impact

What has been the user value of this program to you? Has the solution contributed to increased insight into and coping with your anxiety disorder? (why/why not?)