Table 4.

An overview of the main findings of this study.

Main categories	Subcategories	Examples of quotes
1.System quality	Ease of use System flexibility Desirable characteristics	“…it was quite self-explanatory”
2.Information quality	Ease of understanding Relevance of content	“When you panic, there is something about having such tools in the back of your head”
3.Service quality	Introduction to the program Information support Follow-up and guidance	“She just asked me if I would try it, and ultimately just sent me a code”
4.Intention to use and use	Attitude towards using and re-using the program Patterns of usage	“I have not spent much time with the program itself, but have spent a lot of time reflecting on the content”
5.User satisfaction	Opinions Perceived advantages and disadvantages	“I think it is a very nice and straightforward program that contains a lot of useful information. So, I am very impressed”
6.Individual impacts	Gain of knowledge Competence to cope	“I feel things have gone much better in the last few weeks after I started with it, absolutely”