Table 2. Main performance measures types.

Measure	Description
Process time	The necessary time for one or more inputs to convert into completed service or product through a given process. Business usually seeks to reduce the process time to a minimum of a particular good or service without compromising quality to the extent that consumers will buy less. According (Abdel-Fattah, 2015), Process time is expressed in three terms which customized in this study: -Working time: the amount of time which is indeed required for executing the task. -Wait time: the time which resources are free but have to stand still because of a lack of synchronization with other processes. -Transfer time: the time period in which the work item is moved, for example, the transfer of a piece of work or document, to another location including electronically.
Cycle time	The required time for one unit to pass through the process (Bhaskar, 2018). Total time from start to end of your process, as determined by you and your customer. The cycle time involves the process time, during which the unit is disposed to approximate the output, and the delay time, during which the business unit spends pending the next action.
Quality	ISO 9000 defines quality as the “degree to which a set of inherent characteristic fulfills requirements” (Brocke & Mending, 2018). There are various ways of looking at quality. Quality can be regarded as the perceived quality of a customer that is defined as external quality, or the perceived quality of the employee performing the task. This is called internal quality and indicates the state of work within the business process. Furthermore, There are differences between product quality and process quality. Quality is interlinked with other dimensions of are features, reliability, conformity, durability, ease of service and aesthetics for example, it is expressed in time. The produced or received percentage at the first time when meets criteria and specifications without any rework.
Resource cost	The assigned cost of the business based on the sum of the costs of the sub-activities that make up the process. This means the cost of the process that the customer orders it to produce a specific product from the beginning of the given process to its end (Dumas et al., 2018).