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. 2021 Feb 18;2021(2):CD012876. doi: 10.1002/14651858.CD012876.pub2
Structure measures Process measures Balancing measures Outcome measures

  • Culture

  • Leadership

  • Integration

  • Staffing levels

  • Skill mix

  • Workload 

  • IT support

  • Failure to rescue

  • Adherence to evidence‐based guidelines

  • Staff training & availability of information

  • Staff engagement

  • Audit & feedback 

  • Teamness

  • Communication

  • Respect

  • Autonomy

  • Role clarity 

  • Mortality

  • Adverse events

  • Cost

  • Service utilisation

  • Patient satisfaction

  • Family satisfaction