. 2021 May 6:1–17. Online ahead of print. doi: 10.1007/s10796-021-10140-w

Table 4.

Thematic analysis for NHS COVID-19 tweets mapped against responsible AI principles framework

AI4People responsible AI principles
- Protect yourself - Protect loved ones - Save lives - Keep safe - Learn about virus - Fighting virus	- Users are anonymous - Cannot track location - Secure - Data privacy - Data security - Private by design	- Data held on the phone - Available to download - Cannot force to self-isolate	- Tracking virus - Alert anyone at risk - Cannot force to identify - Protect community - Stop infections from rising	- Requires first half of postcode - Low Bluetooth energy - Venue check-in - Available in 12 languages - Managed by NHS

AI4People responsible AI principles

Beneficence

Non-maleficence

Autonomy

Justice

Explicability

- Protect yourself

- Protect loved ones

- Save lives

- Keep safe

- Learn about virus

- Fighting virus

- Users are anonymous

- Cannot track location

- Secure

- Data privacy

- Data security

- Private by design

- Data held on the phone

- Available to download

- Cannot force to self-isolate

- Tracking virus

- Alert anyone at risk

- Cannot force to identify

- Protect community

- Stop infections from rising

- Requires first half of postcode

- Low Bluetooth energy

- Venue check-in

- Available in 12 languages

- Managed by NHS