Table 3. User satisfaction in relation to the quality of primary health care services. Brazil, 2014 (n = 114,615).

		total n	If I had the option, I would change staff or health service					I would recommend the health service to a friend or family member
			Yes		No		p	Yes		no		p
			total n	%	n	%		total n	%	n	%
The team seeks to solve the needs/problems in the Health Service itself		113,185
	Always/most of the time		13,887	13.7	87,799	86.3	< 0,001	91,122	89.6	10,564	10,4	< 0.001
	Hardly ever/never		6,037	52.5	5,462	47.5		6,362	55.3	5,137	44,7
Medical office is a reserved and private place	113,859
	Yes		17,338	16.1	90,375	83.9	< 0,001	94,181	87.4	13,532	12,6	< 0.001
	No		2,713	44.1	3,433	55.9		3,868	62.9	2,278	37,1
Professionals provide guidance on the need for rest, adequate nutrition and how to take medicines		113,409
	Always/most of the time		14,864	14.7	86,072	85.3	< 0,001	89,614	88.8	11,322	11,2	< 0.001
	Hardly ever/never		5,114	41.0	7,359	59.0		8,046	64.5	4,427	35,5
Feels respected by professionals in relation to cultural habits, customs, religion		113,777
	Always/most of the time		17,905	16.3	92,057	83.7	< 0,001	96,133	87.4	13,829	12,6	< 0.001
	Hardly ever/never		2079	54.5	1,736	45.5		1,896	49.7	1,919	50,3
Appointment with the doctor is sufficient		112,372
	Yes		11,864	12.7	81,275	87.3	<0,001	83,616	89.8	9,523	10,2	< 0.001
	No		7,854	40.8	11,379	59.2		13,230	68.8	6,003	31,2
Appointment with the nurse is sufficient		103,789
	Yes		13,525	14.3	81,281	85.7	< 0,001	84,159	88.8	10,647	11,2	< 0.001
	No		4,082	45.4	4,901	54.6		5,689	63.3	3,294	36,7
It is easy to talk to the professionals who treat you to ask questions after appointments		79,216
	Always/most of the time		8,062	12.3	57,404	87.7	< 0,001	59,452	90.8	6,014	9,2	< 0.001
	Hardly ever/never		6,073	44.2	7,677	55.8		8,766	63.8	4,984	36,2
Find it easy to talk to professionals about exam results		105,586
	Always/most of the time		11,089	13.0	74,363	87.0	< 0,001	76,967	90.1	8,485	9,9	< 0.001
	Hardly ever/never		7,424	36.9	12,710	63.1		14,022	69.6	6,112	30,4
Quality of care received by the health team		114,378
	Very good/good		9,381	10.0	84,876	90.0	< 0,001	87,284	92.6	6,973	7,4	< 0.001
	Regular/bad/very bad		10,780	53.6	9,341	46.4		11,205	55.7	8,916	44,3