Table 1.
Potential challenges of digital clinic implementation and possible solutions
Challenges of implementing digital clinics | Example solutions |
---|---|
Stakeholder buy-in and support | Input from key stakeholders (i.e., patients, clinicians, clinic managers) from app design to clinical implementation |
Clinical workflow | Redesigned clinics, Digital Navigator support, designing apps that integrate within existing provider workflow |
Provider time and training | Digital Navigator support, provider training initiatives, and online resources (including sharing data regarding the effectiveness and acceptability of digital mental health care) |
Digital data policy | Clear clinical policies, attention to safety planning, and following best practices for app use |
Patient digital literacy and access to devices | Lifeline Program for low-income consumers, Digital Opportunities for Outcomes in Recovery Services (DOORS), Digital Navigator support, VA’s Digital Divide Consult, and Internet-Connected iPad Loaner Program |
Selection of apps | Mobile Health and Index Navigation Database (MIND), Digital Navigator support, collection of free, evidence-based VA apps |