Fig 6. Proportion of ED attendees from each disposition considered non-urgent, and those admitted, by call handler.

Top: percent of NHS 111 callers in each adviser-disposition group who attended ED, who were classed as non-urgent; e.g., 10.5% of callers who were advised by a clinical adviser and received a primary care disposition but attended ED, were classed as non-urgent. Bottom: percent of NHS 111 callers in each adviser-disposition group who attended ED, who were subsequently admitted; e.g., 38.8% of callers who were advised by a clinical adviser and received a primary care disposition but attended ED, were admitted. Note that absolute numbers of patients in these disposition groups are markedly different (see Fig 5).