List 2.

Elements of patient-centered care (33).

1. The health care system's mission, vision, values, leadership, and quality-improvement drivers are aligned to patient-centered goals. 2. Care is collaborative, coordinated, and accessible. 3. Care focuses on physical comfort as well as emotional well-being. 4. Patient and family preferences, values, cultural traditions, and socioeconomic conditions are respected. 5. Patients and their families are an expected part of the care team and play a role in decisions at the patient and system level. 6. The presence of family members in the health care setting is encouraged and facilitated. 7. Information is shared fully and in a timely manner so that patients and their family members can make informed decisions.