Table 1.

The designed action plan in two cycles 

Problems	Goal	Intervention	Person	Evaluation
First cycle
1- not having a clear plan	Organizing the health volunteer program	Volunteer Participation In Planning Designing course plan	Instructor Volunteers	Written course plan Volunteers’ satisfaction
2- disorganization in holding educational plans	Modifying the schedule of classes and programs	Designing an organized timetable for volunteers’ activities	Instructor Volunteers	Comparing the timetable with the implemented program
3- unclear job description	Providing job descriptions	Writing a clear and descriptive job descriptions	Instructor Managers Volunteers	Volunteers’ awareness about their duties
4- lack of practical skill training	Providing practical training program	Implementing theoretical and practical education about “first aid” and “checking vital signs”	Facilitator Researcher assistant Instructor	Observation using checklist Written test
5- deficit in training equipment and facilities	Improving access to resources	Renovating and completing hardware equipments Providing resources such as books and CDs	Instructor Managers	list of equipment
6- lack of public familiarity to volunteers program	Increasing public awareness	Volunteers introduce their work to people by media (pamphlets, etc.) More presence in public ceremonies such as “health week”	Volunteers	public survey
Second cycle
1- lack of volunteers participation in education	More volunteers’ participation in their education	Providing a summary of previous and current lecture by the participants Expressing individual experiences for the class Encouraging learner for participation	Instructor Volunteers	Observation of classes
2- need for repeating practical training	Proper performance in first aid and checking vital sign	Repeating practical training for “first aid” and “checking vital signs”	Facilitator Researcher assistant Instructor	Observation using checklist Written test
3- deficit in volunteers’ familiarity with public healthcare services	Increasing volunteers’ awareness about primary and secondary healthcare services	Providing educational programs about primary and secondary healthcare services	Facilitator Instructor Volunteers	Oral exam
4- deficit in educational resources	Increasing volunteers’ ability for access to scientific resources	Providing education about search in electronic resources	Facilitator Volunteers	Homework assessment
5- deficit in communication skills	Promotion in communication skills	Holding an educational workshop on communication skills	Facilitator Instructor Volunteers	Volunteers’ satisfaction Observation using checklist