Table 1.

Free text response survey questions reported in this paper.

Question 4.2-4.3: Would you say overall you are more busy or less busy than before the COVID-19 pandemic? and why is this?

Question 4.11: What have been the difficulties of using virtual technologies?

Question 4.12: What has worked well when using virtual technologies?

Question 4.18: What would you say are the main challenges for bereavement support during the COVID-19 pandemic?

Question 4.19: How are you supporting patients with COVID-19 who are from more disadvantaged socio-demographic communities (e.g. areas with greater poverty, poor housing, homelessness)?

Question 4.21: Are there any groups (e.g. with different religions, cultures) where you have found supporting the individual needs of people affected by COVID-19 is particularly challenging?

Question 4.22: How has COVID-19 changed how you are supporting the types of patients (e.g. with symptoms and progressive illness) that you would usually support?

Question 4.23: How has COVID-19 changed how you are supporting the families/those important to patients that you would usually support?

Question 5.1a: What changes were there in how you used your beds (if any)?

Question 5.1c: Any changes to admission criteria (if so what was the change)?

Question 5.1d: Any changes to out of hours admissions (e.g. evenings/weekends – if so what was the change)?

The three questions below were asked for acute hospitals, home support and care homes

Question 5.1i/p/x: Have you changed how your team is organised (e.g. supporting patients with and without COVID-19)?

Question 5.1j/q/x: Have you changed your working hours (and in what way)?

Question 5.1k/r/&: Have you changed your working practices (and in what way)?

Question 5.1s-5.1t: Have you changed how medicines are given in the community (e.g. who sets up syringe drivers/families administering medicines)? (if yes – a box for details will open) Please give details (changed how medicines are given in the community)

Question 5.3-5.3 a: Have you changed how you contact and work with families/those important to patients? (If yes, a box for details will open) Please give details (changed how contact and work with families)

Question 5.5-5.5 a: Have you changed how you deploy volunteers? (if yes – a box for details will open) Please give details

Question 6.9-6.10: Please tell us about the change in practice or innovation that you think has been most successful to your working. Why is this?

Question 6.11: What would you say were the most important things that made this possible?

Question 6.12: Please list any other important changes/innovations you have made