Arranging appointments. |
One interviewee estimated >90% patients prefer to arrange appointments via email, indicating study participants have a level of comfort with and access to technology. |
The genetic counsellor and clinicians explain genomics by using their own phone to show videos. |
Standardise the use of technology in health and digital resources. |
It is important to tailor the consent discussion to the family, based on their motivations for having the testing and expectations. |
De-prioritise sections of text that aren’t relevant to the patient, while providing a means to access the information at a later time. |
If results are negative, it is left up to the patient to follow-up on what to do next. |
Tailored and trusted information provided to participants that covers their whole research journey in one place. |
Participants need to be able to make changes to their involvement in a study without contacting the genetic counsellor every time. |
Easy access to the details of study participation and managing levels participation. |
Keeping participants involved and motivated to do follow-up surveys. |
Patient engagement through opportunities for ongoing interaction with the study. Digital reminders. |
Consent forms are long and the language too difficult. |
Online delivery formats can condense information. Online glossaries. |
Participants need to get information at the right time, for example the different types of results explained just before receiving results. |
Participants can return to review study information at any time. |
Participants need time frames and an ability to check in with the study. |
Two-way contact with researchers. Communication of study timelines, for example sample tracking. |
Genetic reports are difficult to understand. |
Online access to reports to promote discussion with health professionals. |
Consent information is different between different studies. Participants do not read the consent form, they rely on the genetic counsellor to explain it. |
Promote consistent presentation and language. |
Tracking symptoms. |
Patient reported outcomes. |
Having access to support groups and information. |
Providing participants with information and support from trusted sources. |
Patients do not look at the consent form and probably do not understand the information. They base their decision to consent on trust in their doctor. |
User friendly, interactive formats and organisation of information. |
The ideal consent form would be 2–3 pages. |
Organising study information in ways participants can focus on information that is priority for them. |
Consent forms are difficult for non-English speakers. Downloading an app is another potential barrier. |
Language translations and IT guides. |