TABLE 3.
Number and percentage of patients with various perceptions of the quality of SANE care in five domains and the Overall Care Quality Score (n = 695)
| Strongly Agree (coded 4) | Agree (coded 3) | Disagree (coded 2) | Strongly Disagree (coded 1) | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Survey Items | n | % | n | % | n | % | n | % | Mean | SD |
| Took needs/concerns seriously | 623 | 89.6 | 56 | 8.1 | 2 | 0.3 | 14 | 2.0 | 3.85 | 0.50 |
| Did not act like it was my fault | 621 | 89.4 | 40 | 5.8 | 8 | 1.2 | 26 | 3.7 | 3.81 | 0.64 |
| Cared and showed compassion | 608 | 87.5 | 68 | 9.5 | 4 | 0.6 | 15 | 2.2 | 3.83 | 0.53 |
| Explained the exam | 598 | 86.0 | 76 | 10.9 | 8 | 1.2 | 13 | 1.9 | 3.81 | 0.54 |
| Gave follow-up information | 519 | 74.7 | 141 | 20.3 | 16 | 2.3 | 19 | 2.7 | 3.67 | 0.66 |
| Overall Care Quality Score | ---- | ---- | ---- | ---- | ---- | ---- | ---- | ---- | 3.79 | 0.44 |