Alternative experience	Benefit loss costs	Brand relationship loss costs	Economic risk costs	Evaluation costs	Extent of modification	Intentions to continue	Provider heterogeneity
Alternative Experience	–
Benefit loss costs	0.303	–
brand relationship loss costs	0.551	0.423	–
Economic risk costs	0.448	0.804	0.484	–
evaluation costs	0.301	0.308	0.153	0.314	–
Extent of modification	0.719	0.480	0.794	0.560	0.259	–
Intentions to continue	0.337	0.285	0.826	0.218	0.030	0.536	–
Provider heterogeneity	0.729	0.368	0.463	0.717	0.045	0.525	0.280	–