Table 3. Types of CHW-Patient Contacts and Activities for Intervention Participants.
| Activity | No. (%) |
|---|---|
| Contacts | |
| Phone visit with patient or caregiver | 247 (89.2) |
| Direct patient contact | 198 (71.4) |
| Home visit | 139 (50.1) |
| Rehabilitation facility visit | 31 (11.1) |
| Field visit (clinical or social support appointment) | 28 (10.1) |
| Activities | |
| Medical needs | |
| Reinforcement of general adherence to care plans and medication | 239 (86.3) |
| Making or confirming clinical appointments | 128 (46.2) |
| Direct interaction with clinical care team member | 111 (40.1) |
| Arranging for access to medications (delivery or transportation) | 97 (35.0) |
| Engaging case management support | 76 (27.4) |
| Completion of forms associated with unmet insurance needs | 75 (27.0) |
| Social or basic needs | |
| Securing basic needs (eg, housing, food, electricity) | 108 (39.1) |
| Creating a reliable transportation plan | 91 (32.9) |
| Referral to a social service agency or program | 85 (30.7) |
| Referral to elder services | 80 (28.9) |
| Coaching or teaching | |
| Providing psychosocial support | 229 (82.7) |
| Organization and reconciliation (eg, calendar events, mail, bills) | 87 (31.4) |
| Nutrition and general health | 39 (14.1) |
Abbreviation: CHW, community health worker.