Table 12.

Business element EA.

Business Actor
A.1	Name: Business Actor: City Council of Smart City •Remark: This city council is a representation of the new smart city customer. City councils are actors who appear in all business processes and lead the smart city. •Business Processes: R2A, O2P, U2P, R2C, T2C, P2S, C2S.
A.2	Name: Business Actor: IT Staff: IoT expert •Remark: This transformation involves allocation of new human resources at the IT directorate, where IT staff fulfill the role of IoT product experts. These staff members are the subject matter experts (SMEs) who support the feasibility study of the needs of new customers, and assist in analyzing the technical capabilities and prospects of IT to support these services. •Business Process: R2A. •Impact: Employment/Human Resources.
A.3	Name: Business Actor: Network Staff: IoT expert •Remark: This transformation involves allocation of new human resources at the network directorate, where network staff fulfill the role of IoT product experts. These staff members are the SMEs who support the feasibility study of the needs of new customers, and assist in analyzing the capabilities and technical prospects of the telecommunications infrastructure network to support these services. •Business Process: R2A. •Impact: Employment/Human Resource.
A.4	Name: Business Actor: IT Staff: IoT Expert •Remark: This transformation involves allocation of new human resources at the IT directorate, where network staff fulfill the role of IoT product experts. These staff members are the SMEs who support tracking and management of the IT domain regarding the provision of customer activation or customer change/termination (SIM cards) and mass activation of IoT service packages. •Business Processes: O2P, R2C, T2C. •Impact: Employment/Human Resources.
A.5	Name: Business Actor: Network Staff: IoT Expert •Remark: This transformation involves allocation of new human resources at the network directorate, where network staff fulfill the role of IoT product experts. These staff members are the SMEs who support tracking and management of the infrastructure network regarding the provision of customer activation or customer change/termination (SIM cards) and mass activation of IoT service packages. Such experts also manage network infrastructures related to IoT capacity. •Business Processes: O2P, R2C, T2C. •Impact: Employment/Human Resources.
A.6	Name: Business Actor: Invoice verification for IoT industry •Remark: This transformation involves allocation of new human resources in the marketing directorate, involving the role of verifying new customer (smart city) invoices before they are sent to the customers. •Business Process: U2P. •Impact: Employment/Human Resources.
A.7	Name: Business Actor: CRN® agent •Remark: Previous CRN® agent actors did not have a role in terminating specific customers or services from new customers (smart city). This transformation allows for such a process to be performed through CRN® media, whereby customer needs are addressed by agents online 24 × 7. •Business Process: T2C. •Impact: Additional job description.
A.8	Name: Business Actor: IoT Customer Satisfaction •Remark: This transformation involves allocation of new human resources in the marketing directorate, "IoT Customer Satisfaction," involving the role of support customer SLA (a role which is always maintained so that companies do not undergo any penalties), as part of which certain escalations are initiated to end customer problems (smart city). •Business Process: P2S, C2S. •Impact: Employment/Human Resources.
A.9	Name: Business Actor: IT Staff: IoT Expert •Remark: This transformation involves allocation of new human resources at the IT directorate, where IT staff fulfill the role of IoT product experts. These staff members are the SMEs who manage to solve IoT problems. •Business Process: P2S. •Impact: Employment/Human Resources.
A.10	Name: Business Actor: Network Staff: IoT Expert •Remark: This transformation involves allocation of new human resources at the network directorate, where network staff fulfill the role of IoT product experts. These staff members are the SMEs who manage to solve IoT problems. •Business Process: P2S. •Impact: Employment/Human Resources.
A.11	Name: Business Actor: CRN® agent •Remark: Previous CRN® agent actors did not have a role in addressing customer complaints (smart city). This transformation allows for such a process to be performed through the CRN® media, whereby customer complaints and needs are addressed by agents online 24 × 7. •Business Process: C2S. •Impact: Additional job description.
A.12	Name: Business Actor: GPR® staff •Previous GPR® staff actors did not have a role in addressing customer complaints (smart city). This transformation allows for this process to be performed through the media of GPR® via direct visitation of GPR® offices at specific locations. •Business Process: C2S. •Impact: Additional job description.
Business Event
A.13	Name: Business Event: Product information received •Remark: This transformation allows new customer candidates (smart cities) to receive information regarding the product catalog of IoT device connectivity services or receive information (high-level) regarding the general feasibility of a TSP company in terms of addressing the service needs. Information provided here is expected to continue to assist customer requests for proposals or confirmations of service purchases until an agreement is reached. •Business Process: R2A. •Impact: Catalog, proposal draft, or installation manual.
A.14	Name: Business Event: Alert Received by IoT Industry •Remark: This transformation allows new customers (smart city) to receive an early notification: an alert is sent because of a late payment or prior to a specific termination according to the current lifecycle status. There exists a particular lifecycle definition that applies to IoT products, as well as the impact of the “Bill Production Cycle” business service. •Business Process: U2P. •Impact: Notifications through certain media.
A.15	Name: Business Event: Verify problem status •Remark: This transformation allows new customers (smart cities) to be able to verify the status of the problems they have reported. •Business Process: P2S. •Impact: T-Apps application changes, status problem notifications.
A.16	Name: Business Event: Problem status provided •Remark: This transformation allows new customers (smart cities) to be able to receive a status update regarding problems they have reported. •Business Process: P2S. •mpact: T-Apps application changes, status problem notifications.
Business Process
A.17	Name: Business Process: Manage Contact for IoT Subscriber •Remark: This transformation provides a new contact management scheme for IoT-based corporate customers. Usage of a unique customer ID is recommended here (possibly in the new MSISDN prefix format), which differentiates smart city customers from others (human customers). •Business Process: R2A. •Impact: CRM application changes.
A.18	Name: Business Process: Product Offering Development •Remark: This transformation involves a new business process wherein general customer solution requests are processed in a short time post communication between the customer and the CRN® agent or GPR® staff. Service offerings can include catalogs, draft proposals, or installation manuals based on project practices and previous project experiences. •Business Process: R2A. •Impact: Catalog documents, draft proposals, or installation manuals.
A.19	Name: Business Process: Enrich Billing Event for IoT Product •Remark: This transformation enables processing of the billing of new IoT (smart city) service usage data in the marketing directorate. •Business Process: U2P. •Impact: Changes to CRM and billing applications.
A.20	Name: Business Process: Support customer SLA •Remark: This transformation involves specific processes that support customer SLAs. This is important because SLAs are a part of the guarantee provided by the company's business wing (smart city) such that the company can continue to perform its business operations with IoT, through Ensure Customer SLA Capability, Proactive Performance Monitoring, and Monitor and Report on SLA capability. •Business Process: P2S. •Impact: Employment/Human Resources.
A.21	Name: Business Process: Escalate/End Customer Problem •Remark: This transformation allows marketing employees of the "IoT Customer Satisfaction" role to escalate problems or customer complaints (smart city) to initiate high-level resolution by sending a special report to the BoD. •Business Processes: P2S, C2S. •Impact: Special reports on customer problems (smart city).
Business Service
A.22	Name: Business Service: Bill Production Cycle •Remark: This transformation defines a new lifecycle for a smart city customer. If a customer enters a period of transition from active to grace, certain notifications should be sent. •Business Process: U2P. •Impact: Billing application changes and definition of lifecycle.