Table 5.

CATWOE analysis for O2P.

CATWOE	“Order to Payment”
C, Customers	•City council, concession representative: waste management representative, water supply representative, etc. •City council appoints the finance department in charge of bill payment, according to the contract agreed on.
A, Actors	Mobile apps T-Apps managed by the marketing team, IT operation staff (IoT expert), network operation staff (IoT expert).
T, Trans-formation Process (Proposed)∗	The communication channel for customer order: •The smart city representative can seek information about the available service to be purchased/activated; •Purchase/activation can be conducted via self-service. The new activation to be accommodated immediately: •A dedicated person in charge (PIC) from network and IT directorate to manage the request; •An application service to support the IoT (device and SIM card) massive activation is ready; •An IoT end-to-end test service prior to ready-to-use; •New customer ID verification and recording in the billing system, typed as non-human. The growth capacity able to provide the additional traffic load request: •Network expansion may be raised because of a requirement in the internal company; •Capacity forecasting of IoT-based industry.
W, World View.	Manage customers from the industry, with the existing resources and constraints. Capacity forecast.
O, System Owners	Marketing directorate of TSP company.
E, Environ-ment and its limitations (constraints)	Pricing/rating that needs to be redefined, very short time between the agreement of the contract and the service usage (TTC: Time to customer), timely delivery of various product elements, ability to offer seamless products, reliability, availability of company resources (for example IT team, network team, team representation in the field, business partners, etc.).