Table 8.

CATWOE analysis for T2C.

CATWOE	“Termination to Confirm”
C, Customers	City council, concession representative: waste management team, water supply team, etc.
A, Actors	GPR® staff, IoT expert (IT and Network)
T, Trans-formation Process (Proposed)∗	IoT-based industry communication channel: •Provides the GPR® interface for a smart city when the smart city representation team (verified customer) visits the GPR® office; •Termination should ensure no issues with previous payments. Ability to receive and process the termination request: •GPR® staff (in the GPR® office) can manage the service termination; •Conveying the billing charge for the termination process among the IT operation staff (IoT expert), and Network operation staff (IoT expert) to support the customer/service termination; •The customer/service termination activity may increase network capacity.
W, World View.	Manage termination request, with the existing resources and constraints.
O, System Owners	The related directorate of the TSP company.
E,Environ-ment and its limitations (constraints)	Measurement of customer satisfaction, cycle time between request termination and switch-off/removal, termination period, time taken to handle requests, ability to provide seamless service, ability to analyze customer reasons for requesting termination, ability to turn customer termination requests into opportunities/cancellations.