Table 2.
Survey data with respect to patients’ satisfaction levels regarding emergency department (ED) services in terms of arrival, waiting time, and treatment urgency; medication; nursing care; doctor care; and discharge
| ED care dimension | Measures | Top box score |
|---|---|---|
| Arrival, waiting time, and treatment urgency | When you first arrived at the emergency room, how long was it before someone talked to you about the reason why you were there? | 29% |
| During this emergency room visit, did you get care within 30 min of getting to the emergency room? | 56% | |
| During this emergency room visit, were you provided with information about waiting time? | 23% | |
| Dimension average | 36% | |
| Medication | During this emergency room visit, did the doctors or nurses ask about all of the medicines you were taking? | 37% |
| Before giving you any new medicine, did the doctors or nurses tell you what the medicine was for? | 35% | |
| Before giving you any new medicine, did the doctors or nurses describe possible side effects to you in a way you could understand? | 29% | |
| Dimension average | 34% | |
| Nursing care | During this emergency room visit, how often did nurses treat you with courtesy and respect? | 51% |
| During this emergency room visit, how often did nurses listen carefully to you? | 41% | |
| During this emergency room visit, how often did nurses explain things in a way you could understand? | 46% | |
| During this emergency room visit, did nurses spend enough time with you? | 33% | |
| Dimension average | 43% | |
| Doctor care | During this emergency room visit, how often did doctors treat you with courtesy and respect? | 38% |
| During this emergency room visit, how often did doctors listen carefully to you? | 35% | |
| During this emergency room visit, how often did doctors explain things in a way you could understand? | 37% | |
| During this emergency room visit, did doctors spend enough time with you? | 34% | |
| Dimension average | 36% | |
| Discharge | Before you center the emergency room, did you understand what your main health problem was? | 52% |
| Before you center the emergency room, did you understand what symptoms or health problems to look out for when you center the emergency room? | 58% | |
| Before you center the emergency room, did a doctor or nurse tell you what the new medicines were for? | 54% | |
| Before you center the emergency room, did someone ask if you would be able to the follow-up care you need | 61% | |
| Dimension average | 56% |