Table 5.

ED-CAHPS items/indicators with the highest, lowest, and top box scores.

ED-CAHPS items/indicators with the highest “top box” scores
Before you center the emergency room, did someone ask if you would be able to return for the follow-up care you need?	61%
Before you center the emergency room, did you understand what symptoms or health problems to look out for when you center the emergency room?	58%
During this emergency room visit, did you get care within 30 min of getting to the emergency room?	56%
Before you center the emergency room, did a doctor or nurse tell you what the new medicines were for?	54%
Before you center the emergency room, did you understand what your main health problem was?	52%
ED-CAHPS items/indicators with the lowest “top box” scores
During this emergency room visit, were you provided with information about visit time?	23%
When you first arrived in the emergency room, how long was it before someone talked to you about why you were there?	29%
Before giving you any new medicine, did the doctors or nurses describe the possible side effects to you in a way you could understand?	29%
During this emergency room visit, did nurses spend enough time with you?	33%
During this emergency room visit, did doctors spend enough time with you?	34%