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. 2021 May 3;9(5):535. doi: 10.3390/healthcare9050535
Performance Expectancy

  1. I find m-Health useful in my life during this pandemic COVID-19 situation.

  2. Using m-Health increases my chances of meeting my needs during this pandemic COVID-19 situation.

  3. Using m-Health helps me in manage my daily healthcare during this pandemic COVID-19 situation.

  4. Using m-Health service increases my capability to manage my health during this pandemic COVID-19 situation.

Effort expectancy

  1. Learning how to use m-Health is easy for me.

  2. My interaction with m-Health is clear and understandable.

  3. I find m-Health easy to use.

Social influence

  1. People who are important to me think that I should use m-Health services during this pandemicCOVID-19 situation.

  2. People who influence my behavior think that I should use m-Health during this pandemic COVID-19 situation.

  3. People in my social groups who use m-Health service are seen as more prestigious than those who do not.

Facilitating conditions

  1. I have the resources necessary to use m-Health services.

  2. I have the knowledge necessary to use m-Health.

  3. I can get help from others when I have difficulties using m-Health services.

  4. m-Health instructions are useful to me when I use m-Health services.

Trust

  1. I trust my m-Health applications during this pandemic COVID-19 situation. (e.g., usage of anonymous personal data and information).

  2. I find m-Health reliable in conducting health services during this pandemic COVID-19 situation. (e.g., appointment and consult).

  3. I feel that m-Health is safe for receiving reliable medical information during this pandemic COVID-19 situation.

  4. I trust m-Health’s commitment to satisfy my medical information needs during this pandemic COVID-19 situation.

Satisfaction

  1. I am satisfied with m-Health’s efficiency.

  2. I am satisfied with m-Health’s service quality.

  3. I am satisfied with the presentation of the m-Health service’s user interface.

  4. I am satisfied with my overall experience using m-Health.

Emergency use intention

  1. I use m-Health services when I am in urgent need of medical care during this pandemic COVID-19 situation.

  2. I will consider using m-Health services if I have urgent medical requirements during this pandemic Covid-19 situation.

  3. “m-Health” is the first choice if I need urgent medical health services during this pandemic Covid-19 situation.

  4. I will continue to use m-Health services if I need urgent medical care in future.

Usage behavior

  1. m-Health service is a pleasant experience.

  2. I really want to use m-Health services to keep my healthy during this pandemic COVID-19 situation.

  3. I spend a lot of time using m-Health services during this pandemic COVID-19 situation.

  4. I use m-Health services on regular basis during this pandemic COVID-19 situation.

m-Health Knowledge

  1. I have already used or practiced m-Health App’s to make myself familiar with the functionality.

  2. I have already made myself familiar with different versions of m-Health.

  3. I know the types of m-Health Apps that are commonly used.

  4. I can skillfully operate commonly used m-Health Apps.