Table 3.

Communication assessment tool results

Communication assessment tool statement	Median score on a 5 point scale, 5=excellent
Greeted me in a way that made me feel comfortable	5
Treated me with respect	5
Showed interest in my ideas about my health	5
Understood my main health concerns	5
Paid attention to me (looked at me, listened carefully)	5
Let me talk without interruptions	5
Gave me as much information as I wanted	5
Talked in terms I could understand	5
Checked to be sure I understood everything	5
Encouraged me to ask questions	5
Involved me in decisions as much as I wanted	5
Discussed next steps, including any follow-up plans	5
Showed care and concern	5
Spent the right amount of time with me	5
(The doctor’s staff) treated me with respect	5