Table 3.

Recruitment/retention evaluation and results

Questions	Responses	Training Day Results	3-Month Follow-Up Results
1. Does your program currently have a written process or policy for recruiting or reaching out to community members?	a. Yes b. No c. Don’t Know	Yes 5/9 (55%) No 4/9 (45%)	Yes 5/8 (63%) No 3/8 (38%)
2. Does your program currently have a written process or policy for retaining clients to ensure they keep coming back?	a. Yes b. No c. Don’t Know	Yes 3/9 (33%) No 6/9 (67%)	Yes 5/8 (63%) No 3/8 (38%)
3. Does your program have a no-show policy? If yes, please explain.	a. Yes b. No c. Don’t Know	Yes 3/9 (33%) No 6/9 (67%)	Yes 2/8 (25%) No 6/8 (75%)
4. Does your program currently advertise its services or resources to the general public?	a. Yes b. No c. Don’t Know	Yes 6/9 (67%) No 3/9 (33%)	Yes 7/8 (88%) No 1/8 (13%)
5. If yes to previous question, what methods do you currently use to advertise? Select all that apply.	a. Paid newspaper ad b. Free newspaper articles c. Radio d. Printed materials (flyers, banners brochures, etc.) e. Social media (Facebook, Twitter, etc.)	Mean total advertising methods = 1.89 out of 5 possible	Mean total advertising methods = 4 out of 5 possible
6. What changes, if any, do you plan to make at your place of work to assist customers as a result of the training?	Open response	Highlights in text
7. Does your program currently offer any of the following services for clients? Select all that apply.	a. Childcare assistance b. Transportation assistance c. Snacks or beverages d. Scheduling flexibility	Mean total services = 2 out of 4 possible	Mean total services = 2.63 out of 4 possible
		Mean total favorable responses = 6.11 out of 13 possible	Mean total favorable responses = 9.5 out of 13 possible
Additional 3-Month Follow Up Questions
What changes, if any, did you make at your place of work to assist customers as a result of the training?	Open response		Highlights in text
What have you done with the Ruby Payne Poverty book since the training? Select all that apply.	a. Read it or parts of it b. Looked through book, but did not read it c. Nothing d. Shared it with others		a. 6/8 (75%) b. 1/8 (13%) c. 1/8 (13%) d. 4/8 (50%)
How much do you feel the training has impacted your work with those in poverty?	a. A lot b. Somewhat c. Not at all d. Not sure		a. 4/8 (50%) b. 3/8 (38%) c. 0 d. 1/8 (13%)
Would you recommend a poverty and culture training like you attended to others?	a. Yes b. No c. Not sure		a. 7/8 (88%) b. 0 c. 1/8 (13%)

Bold = favorable response