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. 2021 May 29;21:64. doi: 10.1186/s12873-021-00458-8

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© The Author(s) 2021

Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated in a credit line to the data.

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Fig. 1 — Flow chart of patients who consulted the after-hours house call medical service The operators of the private medical emergency service assess risk factors for severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) infection. If infection is suspected, the operators consult a doctor and advise the patients to call a public health center. Then, based on the telephone triage (red, orange, yellow, green, and white), the operators determine whether the patient is to remain at home (white), or they opt to provide the patient with information about nearby clinics or a primary hospital (green), a doctor’s visit to the patient’s residence (orange and yellow), or an ambulance (red)