Table 4.
Patient Satisfaction Survey For Virtual Clinic Patients.
| Very Satisfied | Satisfied | Fair | Not Satisfied | Poor | NA | |
|---|---|---|---|---|---|---|
| 1. The length of time to get an appointment with telehealth? | 16 | 2 | 1 | 0 | 0 | 22 |
| 2. The ease of getting to the telehealth site? | 13 | 4 | 2 | 0 | 0 | 24 |
| 3. The length of time waiting in the office at telehealth? | 14 | 4 | 2 | 0 | 0 | 23 |
| 4. The length of time with the specialists you saw? | 16 | 3 | 2 | 0 | 0 | 22 |
| 5. The explanation of your condition by the specialist? | 12 | 6 | 1 | 0 | 0 | 24 |
| 6. The explanation of your treatment by the specialist including medications added or changed? | 14 | 4 | 2 | 0 | 0 | 23 |
| 7. The thoroughness, carefulness, and skillfulness of the specialists you saw? | 16 | 2 | 2 | 0 | 0 | 23 |
| 8. The courtesy, respect, sensitivity, and friendliness of the specialists you saw? | 19 | 2 | 0 | 0 | 0 | 22 |
| 9. The ease of connection with the device clinic for monitoring your device? | 12 | 4 | 1 | 0 | 0 | 26 |
| 10. How well the staff here answered your questions about your pacemaker or ICD? | 16 | 4 | 1 | 0 | 0 | 22 |
| 11. How well the staff treated you with respect? | 19 | 2 | 0 | 0 | 0 | 22 |
| 12. Your overall treatment experience at ReACT telehealth with seeing multiple providers in one telehealth visit? | 18 | 3 | 0 | 0 | 0 | 22 |
| Yes | No | |||||
| 13. Would you use Telehealth again? (yes or no) | 21 | 0 | 22 | |||
| 14. Would you recommend telehealth to another person (yes or no) | 21 | 0 | 22 |
(NA = Not able to reach patient or patient did not answer the questions)