Table 2.

Difference in sentiment and emotion scores between the posts written before and after a doctor replied.

Posts analyzed		Pre–doctor reply group	Post–doctor reply group	Difference (post − pre)
Posts expressing the following sentiment
	Negative, n (%)	1553 (92.22)	1260 (49.55)	−42.67%
	Neutral, n (%)	11 (0.65)	110 (4.33)	+3.67%
	Positive, n (%)	120 (7.13)	1172 (46.09)	+38.97%
Scores
	Overall sentiment	−0.557	0.0268	+0.584
	Anger	0.143	0.109	−0.0334
	Disgust	0.126	0.0740	−0.0505
	Fear	0.364	0.233	−0.130
	Joy	0.308	0.348	+0.0391
	Sadness	0.5210	0.335	−0.186