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Characteristics of participants
| Audit and feedback (n = 18 staff)a | % |
| Registered nurse | 50 |
| Medical assistant | 50 |
| Female | 94 |
| Questionnaires (n = 30 staff) | % |
| Prior experience with quality improvement | 40 |
| Years of clinical experience | |
| <1 | 14 |
| 1–4 | 36 |
| 5–10 | 14 |
| >10 | 36 |
an=18 unique individuals (14 positions) over four 6-month periods
