Table 1.
Learning conversations | Themes | Discursive elements of CVL | ||
---|---|---|---|---|
Sharing experiences | Analyzing experiences | Offering social and emotional support | ||
Lessons learned |
▪ Personal narratives of success or failure ▪ Importing third-party experiences and benchmarks ▪ Small “nuggets” of personal wisdom Typical post title: “My First Startup Failed. Here’s Everything I Learned From It” |
▪ Mentor/students dynamic ▪ Narratives combine experiences and personal conclusions ▪ Conversation focuses on original post |
▪ Asking for clarification and additional details ▪ Contrasting initial lesson with own experiences ▪ Collecting cases which prove or disprove the lesson learned |
▪ Support focuses on brief affirmations and compliments ▪ Emotional support mostly limited to lessons derived from failure |
Advice-seeking |
▪ Interpersonal conflicts with internal and external stakeholders ▪ Personal career development ▪ Advice on general business strategies Typical post title: “I hate talking to customers. Any tips to get over it?” |
▪ Student/mentors dynamic ▪ Narratives surround an open issue or conundrum ▪ Rich conversation surrounding original post and comments |
▪ Interpreting and paraphrasing original issue ▪ Proposing and discussing step-by-step solutions ▪ Advice-givers bolster credibility through position and tenure ▪ Deep engagement with issues presented |
▪ Support focuses on increasing self-efficacy through actionable advice ▪ Some cynicism in reply towards “incapable” advice seekers and advice givers |
Reflection |
▪ Opinionated commentary on the start-up landscape ▪ Voicing personal frustration ▪ Emotional self-reflection Typical post title: “Three years in and feeling burned out” |
▪ Friends/supporters dynamic ▪ Sharing of personal and intimate narratives and ideas ▪ Rich and extensive conversation surrounding original post and comments |
▪ High level of community engagement ▪ Comparing and contrasting original narrative with own experiences and insights ▪ Offering psychological advice |
▪ Support focuses on personal and emotional validation ▪ Community provides a safe space for personal reflection ▪ Peer validation and comfort especially for “rants” and “self-reflections” |
Call to share |
▪ Open call to pitch individual start-ups ▪ Specific call to share knowledge within the community Typical post title: “Share your startup—May 2019” “Startup CEOs: What is your average workday like?” |
▪ Moderator/participants dynamic ▪ Additive sharing of stand-alone narratives ▪ “Sender-oriented” conversation with limited interaction among commenters |
▪ Collecting and contrasting experiences ▪ Lack of evaluation or interpretation due to “additive” nature of conversation |
▪ Support is not a predominant discursive element within this category ▪ Emotional support limited to shared negative experiences |
Tips, tricks, and resources |
▪ Sharing process knowledge and tips (how-to) ▪ Sharing tools and resources Typical post title: “The Ultimate Term Sheet Guide—all terms and clauses explained” |
▪ Coach-students dynamic ▪ OP shares tips, tricks, and resources based on books or based on skill, e.g., programming ▪ In more rare examples, OP shares tips, tricks, and resources based on own experience |
▪ Evaluating success or usefulness of resource ▪ Aggregating related resources ▪ Improving and complementing provided tool sets |
▪ Support focuses on brief notes of gratitude for shared resources ▪ Some support towards self-efficacy |