Table 3.
Actual times of the 4 perceived waiting time groups and diabetes treatment satisfaction questionnaire primary factor scores
| Total | Very short | Short | Long | Very long | p value | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Reception to blood collection | No. of patients | 327 | (100.0) | 27 | (8.3) | 245 | (74.9) | 54 | (16.5) | 1 | (0.3) | |
| Time measurement (min) | 10.0 | (6.0, 14.0) | 8.0 | (5.0, 10.0)c | 9.0 | (6.0, 14.0) c | 12.0 | (8.8, 15.0) a, b | 6.0 | (6.0, 6.0) | 0.002 | |
| DTSQ primary factors (points) | 26.0 | (20.0, 30.0) | 30.0 | (23.0, 33.0)‡ | 26.0 | (20.3, 30.0) | 25.0 | (19.0, 29.3) * | 34.0 | (34.0, 34.0) | 0.030 | |
| Blood collection to consultation | No. of patients | 325 | (100.0) | 10 | (3.1) | 119 | (58.5) | 98 | (36.6) | 6 | (1.8) | |
| Time measurement (min) | 12.0 | (9.0, 19.0) | 10.5 | (7.8, 15.0) | 13.0 | (8.3, 19.0) | 25.5 | (9.0, 19.0) | 20.5 | (8.8, 42.8) | 0.293 | |
| DTSQ primary factors (points) | 26.0 | (20.0, 30.0) | 33.0 | (23.5, 36.0)‡ | 23.0 | (22.0, 32.0)‡ | 24.0 | (18.3, 28.0)*, † | 21.5 | (16.0, 31.0) | < 0.001 | |
| Consultation to accounting | No. of patients | 324 | (100.0) | 21 | (6.5) | 252 | (77.8) | 50 | (15.4) | 1 | (0.3) | |
| Time measurement (min) | 5.0 | (3.0, 7.0) | 6.0 | (2.5, 7.5) | 5.0 | (3.0, 7.0) | 6.0 | (3.0, 7.0) | 11.0 | (11.0, 11.0) | 0.389 | |
| DTSQ primary factors (points) | 26.0 | (20.0, 30.0) | 31.5 | (26.8, 35.3)†, ‡ | 26.0 | (21.0, 30.0)*, ‡ | 23.0 | (17.0, 26.0) *, † | 34.0 | (34.0, 34.0) | < 0.001 | |
| Overall | No. of patients | 310 | (100.0) | 12 | (3.9) | 203 | (60.4) | 91 | (27.1) | 4 | (1.3) | |
| Time measurement (min) | 44.0 | (35.0, 56.0) | 41.5 | (31.3, 62.0) | 43.0 | (34.0, 52.0) | 47.0 | (39.0, 64.0) | 44.0 | (34.8, 51.8) | 0.050 | |
| DTSQ primary factors (points) | 26.0 | (20.0, 30.0) | 34.0 | (30.0, 36.0) †, ‡ | 26.0 | (21.0, 31.0)*, ‡ | 23.0 | (18.0, 29.0) *, † | 21.5 | (14.0, 31.3) | < 0.001 | |
No. of patients: n (%), Time measurement / DTSQ primary factors: median (25%tile, 75%tile), p value: intergroup comparison (Kruskal–Wallis test)
ap < 0.05, vs very short; bp < 0.05, vs short; cp < 0.05, vs long (Bonferroni method)
*p < 0.05, vs very short; †p < 0.05, vs short; ‡p < 0.05, vs long (Bonferroni method)