Table 2.

Annual management scorecard for the radiology department

Annual balanced scorecard
Perspectives	Key performance indicators
Referrer and patient perspective	Appointment availability Period until earliest possible appointment (Inpatients)
	Patient waiting time Waiting time on location (in the department)
	Referrer satisfaction Referrer survey
Financial perspective	Technician productivity Services/costs (technicians)
	Medical staff productivity No. of exams/costs (staff)
Process perspective	Registration △t from request to assignment of appointments
	Release of reports △t from examination to release of radiology report
	Patient delay Proportion of delayed patients
Employee perspective	Additional training standard Status of specialist training
	Employee satisfaction Employee survey