Figure 1.

The patient journeys. Examples of journeys with possible variations: In (A), journey P1 varies from the initial expectations after step S1. It consequently then becomes the real journey, P1* and passes through new stages that had not been anticipated and finally arrives at the expected result, O. In contrast, journey P2, as shown in (B), is varied by means of an additional stage between Steps S1 and S2. In the journey P3, shown in (C), we see a substantial variation from the expected journey, producing an unintended final condition, O* ≠ O. By analyzing the journeys of patients, it is possible to see how these are subject to changes, even when based on CPs. It is also possible to notice steps that patients have to pass through, interpret them, and consider the features of the variables depending on the healthcare facility and the health conditions of the particular patient.