Table 3.

Rotated component matrix.

	Component			Communalities
	1	2	3
Rel1 Times between trotros are relatively short	0.570			0.336
Rel2 Passenger belongings are secure	0.606			0.404
Rel3 It is easy to get a space on a trotro in the morning	0.584			0.348
Rel4 It is easy to get a space on a trotro in the evening	0.562			0.319
Rel5 It is safe to use trotro in the morning	0.589			0.461
Rel6 It is safe to use trotro in the evening	0.592			0.399
Rel7 I have confidence in the trotro service operators to do their work	0.687			0.558
Rel8 Trotro drivers are polite	0.728			0.539
Rel9 Trotro mates are polite	0.758			0.597
Rel10 The insides of trotro buses are generally clean and hygienic	0.755			0.597
Rel11 Trotro mates are neat	0.712			0.593
VarC1 Trotro fares are sometimes higher for women, disabled		0.828		0.709
VarC2 Trotro fares are sometimes lower for women, disabled		0.734		0.619
VarC3 Women, disabled face more discrimination in using trotros		0.788		0.653
VarC4 Trotro fares vary for same the route during different times of day		0.557		0.336
Respon1 Trotro mates tend to be more helpful to disabled, women			0.795	0.639
Respon2 Trotro drivers tend to respond to passenger concerns			0.751	0.614
Respon3 Trotro fares are commensurate with service provided			0.681	0.558
Respon4 Fares charged for luggage are affordable			0.549	0.391
Eigenvalues	24.899	14.631	11.368
Items deleted for cross loading and low communality			Reason for deletion
VAR012 Most vehicles running as trotros are generally rickety			Low communality
VAR013 Trotro drivers are often careless in their driving			Low communality
VAR022 I only use trotros when I cannot afford other (better) modes of transport			Low communality