TABLE 1.

Full Text of Selected SHEP Patient-Centered Outcomes

Question Text	Short Description	Answer Format
In the last 12 months, when you needed care right away, how often did you get care as soon as you thought you needed?	Urgent access	4-point scale: never, sometimes, usually, always
In the last 12 months, how many days did you usually have to wait for an appointment when you needed care right away?	Urgent wait	5-point scale: same day, 1 day, 2–3 days, 4–7 days, >7 days
In the last 12 months, when you made an appointment for a checkup or routine care with this provider, how often did you get an appointment as soon as you needed?	Routine access	4-point scale: never, sometimes, usually, always
In the last 12 months, when you phoned this provider’s office during regular office hours, how often did you get an answer to your medical question that same day?	Question answered	4-point scale: never, sometimes, usually, always
Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?	Provider rating	0-to-10 scale

SHEP indicates Survey of Healthcare Experiences of Patients.