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Descriptive Statistics of Telephone Access Measuresa
| Quartile | ||||
|---|---|---|---|---|
| Measure | Mean | 25% | 50% | 75% |
| Average speed of answer (seconds) | 87.1 | 34.7 | 59.0 | 107.7 |
| Abandonment rate (%) | 12.0 | 6.1 | 10.3 | 16.3 |
Means and quartiles were calculated using data from all medical facilities during October 2014.
