TABLE 3.
Variable | Count (%)a |
---|---|
Age in years | |
18–39 | 5595 (2.2) |
40–59 | 36,751 (14.6) |
60–79 | 158,772 (63.0) |
≥80 | 51,027 (20.2) |
Male | 240,208 (95.3) |
College graduate | 142,851 (56.7) |
Race | |
White | 214,946 (85.2) |
Black | 24,213 (9.6) |
Other | 12,986 (5.2) |
Hispanic | 12,454 (4.9) |
Patient satisfaction measuresb | |
Urgent access: always/usually vs sometimes/never (n = 73,528) | 57,238 (77.8) |
Urgent wait: ≤1 day vs >1 day (n = 71,100) | 26,241 (36.9) |
Routine access: always/usually vs sometimes/never (n = 252,145) | 157,348 (62.4) |
Question answered: always/usually vs sometimes/never (n = 252,145) | 70,147 (27.8) |
Provider rating: 9 or 10 vs <9 (n = 252,145) | 167,754 (66.5) |
SHEP indicates Survey of Healthcare Experiences of Patients.
Percentages may not sum to 100 due to rounding.
Sample sizes differ because some questions are skipped if they do not apply to the patient’s visit.