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. Author manuscript; available in PMC: 2021 Jun 4.
Published in final edited form as: Am J Manag Care. 2019 Sep 1;25(9):e282–e287.

TABLE 3.

Descriptive Statistics of Individuals in the 2015–2016 SHEP Sample (N = 252,145)

Variable Count (%)a
Age in years
 18–39 5595 (2.2)
 40–59 36,751 (14.6)
 60–79 158,772 (63.0)
 ≥80 51,027 (20.2)
Male 240,208 (95.3)
College graduate 142,851 (56.7)
Race
 White 214,946 (85.2)
 Black 24,213 (9.6)
 Other 12,986 (5.2)
Hispanic 12,454 (4.9)
Patient satisfaction measuresb
 Urgent access: always/usually vs sometimes/never (n = 73,528) 57,238 (77.8)
 Urgent wait: ≤1 day vs >1 day (n = 71,100) 26,241 (36.9)
 Routine access: always/usually vs sometimes/never (n = 252,145) 157,348 (62.4)
 Question answered: always/usually vs sometimes/never (n = 252,145) 70,147 (27.8)
 Provider rating: 9 or 10 vs <9 (n = 252,145) 167,754 (66.5)

SHEP indicates Survey of Healthcare Experiences of Patients.

a

Percentages may not sum to 100 due to rounding.

b

Sample sizes differ because some questions are skipped if they do not apply to the patient’s visit.