TABLE 4.
Odds Ratios From Mixed Effects Logistic Regressions Predicting 2015–2016 Patient Satisfaction Outcomesa
| Urgent Access (n = 73,528) |
Urgent Wait (n = 71,100) |
Routine Access (n = 252,145) |
Question Answered (n = 252,145) |
Provider Rating (n = 252,145) |
|
|---|---|---|---|---|---|
| Average speed of answer (seconds) | |||||
| Q2 (35.9–58.9) | 0.96 | 0.93* | 1.01 | 1.02 | 0.99 |
| Q3 (59.0–107.6) | 0.93 | 0.96 | 1.00 | 1.01 | 0.99 |
| Q4 (107.7–351.3) | 0.85** | 0.84*** | 0.99 | 1.00 | 0.95 |
| Abandonment rate (%) | |||||
| Q2 (6.1–10.2) | 1.05 | 1.03 | 0.99 | 0.99 | 1.03 |
| Q3 (10.3–16.2) | 1.03 | 1.01 | 0.99 | 1.00 | 1.04 |
| Q4 (16.3–29.1) | 1.10 | 1.06 | 1.05 | 1.02 | 1.04 |
Q indicates quartile.
*
P <.05;
**
P <.01;
***
P <.001.
a
For all measures, Q1 is the reference group. See Table 1 for exact question wordings.