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. 2021 May 21;5(5):e26402. doi: 10.2196/26402

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©Maryam Montazeri, Jan Multmeier, Claire Novorol, Shubhanan Upadhyay, Paul Wicks, Stephen Gilbert. Originally published in JMIR Formative Research (https://formative.jmir.org), 21.05.2021.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Formative Research, is properly cited. The complete bibliographic information, a link to the original publication on https://formative.jmir.org, as well as this copyright and license information must be included.

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Utilization of triage nurses (A and B) and doctors (C and D) in percentage. A and C represent the idle time of the staff in scenarios where no app is used, which is the baseline case setting, and in scenarios with extra staff. B and D indicate the idle time of triage nurses and doctors in 30 different scenarios combining different time savings by the app in the triage and consultation processes. In B, the X-axis labels show triage time as the baseline triage time (TT) subtracted by time saved by the app (2.5, 3, 3.5, 4, 4.5, and 5 minutes). In D, the X-axis labels show the consultation time as the baseline doctor’s consultation time (DrT) subtracted by the time saved by the app (1.5, 2 ,2.5, 3, and 3.5 minutes).