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. 2021 Apr 29;34(4):434–443. doi: 10.1097/YCO.0000000000000714

Table 2.

Summary of study characteristics and identified barriers

Barriers
Patient descriptions Country of origin Telepsychiatry platform Patient factors Provider factors Institutional factors
[13] Children and adolescent psychiatric patients USA Videoconference platform (specific platform not mentioned) Obtaining parental consentPrivacy and securitySafety monitoring Proper training in treatment delivery via telehealthBalance between privacy regulations and meeting patient needs Size and affiliations of the hospital made the transition more difficult
[5] Psychiatric patients USA Zoom Increase in screen and sedentary time (led to reduction in full day programming)Scheduling confusions Screen-use fatigueStaff burnout Communication between staffEthical and legal considerations
[6] Children and adolescents needing psychiatric, psychological, therapy or autism services USA Telephone and Zoom Internet connectivityLanguage barriers Decisions about patient priorities Loss of coordination with school personnelLack of full team-based evaluations
[7] Psychiatric patients USA Epics MyChat and Zoom Access to technologyPrivacy and security Contacting patients under time constraints Lack of IT support staff
[8] AYA patients with problems in mental health, reproductive health, eating disorders and addictions USA Zoom Patient acceptancePrivacy (lack of space at home)Access and understanding of technologyBarriers compounded by lower SES Provider acceptance and comfortLack of experience for telemedicine in AYA fieldReduced confidence in clinical decision makingEstablish/maintain effective doctor–patient relationships Lack of real-time availability of mental health professionals (social workers, psychiatrists, dietician)
[9▪▪] Vulnerable populations experiencing emotional disturbances (families with lower SES; families have immigrated); most frequent population was a Latinx population of Mexican origin USA Telephone; Various video-conferencing platforms Lack of access to E-mail, WiFi, smartphones, and/or computersLimited access to telephonePrivacy (lack of space and overcrowded homes)Cultural and language barriersLoss of support group programmingLoss of connection to community Privacy (shared space with other clinicians)Lack of time for providers (i.e. mother's schooling children)Interruptions from home environments Need for additional staff to coordinate smooth virtual visits
[10] OCD patients USA Theranest Lack of willingness from patientsDifficulty maintaining focus Confidentiality and patient privacyLack of group sessionsTechnological issuesLoss of personal boundariesSpecific aspects of ERP difficult over telehealth Loss of interaction with peers and staff
[14▪▪] Psychiatric patients Ireland Telephone N/A Reduced confidence in clinical decision making (diagnoses, risk assessment, prescriptions)Lack of visual cues from patientsEstablishing patient–clinician relationshipTechnical issuesReduced efficacy for some patient populations (cognitive deficits, hearing deficits, language barriers)Patient confidentiality N/A

AYA, adolescent and young adult; ERP, exposure and response prevention; OCD, obsessive compulsive disorder; SES, socioeconomic status.