Table 2.
Barriers | ||||||
Patient descriptions | Country of origin | Telepsychiatry platform | Patient factors | Provider factors | Institutional factors | |
[13▪] | Children and adolescent psychiatric patients | USA | Videoconference platform (specific platform not mentioned) | Obtaining parental consentPrivacy and securitySafety monitoring | Proper training in treatment delivery via telehealthBalance between privacy regulations and meeting patient needs | Size and affiliations of the hospital made the transition more difficult |
[5▪] | Psychiatric patients | USA | Zoom | Increase in screen and sedentary time (led to reduction in full day programming)Scheduling confusions | Screen-use fatigueStaff burnout | Communication between staffEthical and legal considerations |
[6▪] | Children and adolescents needing psychiatric, psychological, therapy or autism services | USA | Telephone and Zoom | Internet connectivityLanguage barriers | Decisions about patient priorities | Loss of coordination with school personnelLack of full team-based evaluations |
[7▪] | Psychiatric patients | USA | Epics MyChat and Zoom | Access to technologyPrivacy and security | Contacting patients under time constraints | Lack of IT support staff |
[8▪] | AYA patients with problems in mental health, reproductive health, eating disorders and addictions | USA | Zoom | Patient acceptancePrivacy (lack of space at home)Access and understanding of technologyBarriers compounded by lower SES | Provider acceptance and comfortLack of experience for telemedicine in AYA fieldReduced confidence in clinical decision makingEstablish/maintain effective doctor–patient relationships | Lack of real-time availability of mental health professionals (social workers, psychiatrists, dietician) |
[9▪▪] | Vulnerable populations experiencing emotional disturbances (families with lower SES; families have immigrated); most frequent population was a Latinx population of Mexican origin | USA | Telephone; Various video-conferencing platforms | Lack of access to E-mail, WiFi, smartphones, and/or computersLimited access to telephonePrivacy (lack of space and overcrowded homes)Cultural and language barriersLoss of support group programmingLoss of connection to community | Privacy (shared space with other clinicians)Lack of time for providers (i.e. mother's schooling children)Interruptions from home environments | Need for additional staff to coordinate smooth virtual visits |
[10▪] | OCD patients | USA | Theranest | Lack of willingness from patientsDifficulty maintaining focus | Confidentiality and patient privacyLack of group sessionsTechnological issuesLoss of personal boundariesSpecific aspects of ERP difficult over telehealth | Loss of interaction with peers and staff |
[14▪▪] | Psychiatric patients | Ireland | Telephone | N/A | Reduced confidence in clinical decision making (diagnoses, risk assessment, prescriptions)Lack of visual cues from patientsEstablishing patient–clinician relationshipTechnical issuesReduced efficacy for some patient populations (cognitive deficits, hearing deficits, language barriers)Patient confidentiality | N/A |
AYA, adolescent and young adult; ERP, exposure and response prevention; OCD, obsessive compulsive disorder; SES, socioeconomic status.