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. 2021 Jun 8;68(11):1705–1706. doi: 10.1007/s12630-021-02039-6

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© Canadian Anesthesiologists' Society 2021, Springer Nature or its licensor holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law.

This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.

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A telepresence robot (UBBO telepresence robot, AXYN, France) is controlled by the family from a remote location and provides a virtual presence of the family within the isolation room of the COVID-19 patient. A) The robot is a wheeled device, controlled from a remote location that can move in the room or adjust its head rotation to optimize face-to-face meetings. It includes a tablet with 4G connectivity, video camera, screen, speakers, and microphones. A dedicated website is used to secure the connection and to avoid using personal login or phone numbers; no information is stored. It can be shared between patient rooms after an approved process of disinfection. B) The telepresence robot enhances communication between the relatives and the patient. The patient reported that the regular presence of unmasked familiar faces brought immediate relief.