Table 3.
Physiotherapist implementation of and experiences with care provided by videoconference.
| Survey items | Individual (n = 204) |
Group (n = 35) |
|---|---|---|
| Duration of providing VC consultations (mth), mean (SD) | 11.9 (16.2) | 6.8 (1.4) |
| Experience with VC consultations (0 to 10), mean (SD)a | 5.9 (2.3) | 6.9 (2.7) |
| Confidence providing VC consultations (0 to 10), mean (SD)a | 7.3 (1.8) | 8.1 (1.8) |
| Deemed some patients unsuitable for VC, n (%)b | 135 (66) | N/A |
| Main reasons patients deemed unsuitable, n (%)c | ||
| patient unable to access technology | 77 (38) | N/A |
| complexity of problem/condition | 70 (34) | N/A |
| patient required hands-on treatment | 75 (37) | N/A |
| unable to adequately diagnose/assess patient | 55 (27) | N/A |
| complexity of patient | 54 (26) | N/A |
| patient unable to use technology (eg, impairment) | 51 (25) | N/A |
| safety concerns | 32 (16) | N/A |
| other | 11 (5) | N/A |
| Received positive patient feedback, n (%)b | 167 (82) | 29 (85) |
| Patient resources used to support VC consultations, n (%)c | ||
| written instructions, diagrams or booklets | 129 (63) | 9 (26) |
| educational material about issue/condition | 110 (54) | 9 (26) |
| apps for smart phone or tablet | 81 (40) | 10 (29) |
| videos | 81 (40) | 10 (29) |
| websites for further information | 71 (35) | 6 (17) |
| follow-up phone calls | 67 (33) | 11 (31) |
| provision/purchase of equipment/devices | 66 (32) | 8 (23) |
| log books/diaries | 28 (14) | 2 (6) |
| text message reminders | 23 (11) | 23 (66) |
| Effectiveness of VC care (0 to 10), mean (SD)a | 7.0 (1.7) | 7.7 (1.4) |
| Satisfaction with VC care (0 to 10), mean (SD)a | 7.1 (1.6) | 7.5 (1.7) |
| VC platform used, n (%)c | ||
| Physitrack | 62 (30) | 0 (0) |
| Coviu | 40 (20) | 2 (6) |
| Zoom | 33 (16) | 33 (94) |
| Cliniko | 30 (15) | 0 (0) |
| Facetime | 19 (9) | 2 (6) |
| Health Direct | 13 (6) | 0 (0) |
| Microsoft Teams | 12 (6) | 2 (6) |
| other | 46 (23) | 5 (14) |
| Business costs of VC versus in-person consultations, n (%) | ||
| VC would cost the business more | 29 (14) | N/A |
| VC and in-person would cost the same amount | 68 (33) | N/A |
| in-person would cost the business more | 63 (31) | N/A |
| don’t know | 44 (22) | N/A |
| Intending to continue VC care after pandemic, n (%) | ||
| yes | 166 (81) | 21 (60) |
| no | 8 (4) | 5 (14) |
| unsure | 30 (15) | 9 (26) |
N/A = not assessed; VC = videoconference.
a
0 = not at all, 10 = extremely.
b
Number (%) of physiotherapists.
c
Percentages total ≥ 100 as respondents could chose more than one answer.