Table 5.

Patients’ experiences with physiotherapy care provided by videoconference.

Survey questions	Individual (n = 341)	Group (n = 77)
VC consultations for this problem (n), mean (SD)	3.9 (5.5)	17.9 (26.4)
Percentage of physiotherapy consultations delivered via VC (%), mean (SD)	56 (34)	53 (39)
Had prior in-person consultations with the same physiotherapist for the same problem, n (%)a	292 (86)	55 (71)
Payment for VC consultation, n (%)
patient paid entire fee	140 (41)	38 (49)
patient paid part fee	104 (30)	27 (35)
fee paid by other	97 (28)	12 (16)
Funding source for VC consultation, if part/all of fee paid by other, n (%)b
private health insurance	100 (50)	26 (67)
Medicare	62 (31)	7 (14)
workers compensation scheme	11 (5)	1 (3)
National Disability Insurance Scheme	19 (9)	6 (15)
Department of Veterans' Affairs	6 (3)	0 (0)
Transport Accident Commission	8 (4)	1 (3)
Expectations and experiences with VC, n (%)
less than what I expected	20 (6)	5 (6)
what I expected	112 (33)	22 (29)
exceeded my expectations	209 (61)	50 (65)
Quality compared to in-person, n (%)c
VC lower quality	97 (42)	19 (43)
VC same quality	111 (48)	16 (36)
VC better quality	24 (10)	9 (20)
Most valued about VC, n (%)d
convenience	299 (88)	N/A
access	183 (54)	N/A
less waiting time	134 (39)	N/A
undivided attention of physio	110 (32)	N/A
treatment effectiveness	79 (23)	N/A
privacy	71 (21)	N/A
cost savings	67 (20)	N/A
COVID-19 safety/social distancing	51 (15)	N/A
other	18 (5)	N/A

Numbers do not sum to the total for some items due to missing data.

N/A = not assessed, VC = videoconference.

^aNumber (%) of patients.

^bOnly includes patients who had part/all of fee paid by other: n = 201 for individual and n = 39 for group.

^cOnly includes patients who had received previous in-person care: n = 232 for individual and n = 44 for group.

^dPercentages total > 100 as respondents could chose more than one answer.